Frequently Asked Questions
General
What kind of products do you sell?
We offer a wide range of hand-picked products including Home & Kitchen, Toys & Games, Garden & Outdoor, Car & Motorbike accessories, and Health & Personal Care items.
Where do you ship your products?
We ship only within India.
How can I contact customer support?
You can reach us by email at empickr@gmail.com or WhatsApp/phone at +91-7405444845 from Monday to Saturday, 10am to 6pm.
Do I need to create an account to shop?
No, guest checkout is available so you can shop easily without creating an account.
Are your products covered by any warranty?
Currently, we do not offer warranties on our products.
Shipping & Delivery
How long does order processing take?
We usually process orders within 1 to 3 business days.
What is the estimated delivery time?
Delivery typically takes 5 to 7 days after the order has been processed.
Do you provide free shipping?
Yes, we offer free shipping across India on all orders.
Will I get a tracking number for my order?
Yes, once your order is shipped, you will receive a text message with your tracking ID and tracking details.
Payment
What payment methods do you accept?
Currently, we accept only Cash on Delivery (COD).
Are there any extra charges for COD?
No, there are no extra charges for Cash on Delivery orders.
Is there any verification process for COD orders?
Yes, COD orders require a quick verification call before shipment.
Return & Refunds
How long do I have to request a return?
You can request a return within 5 days of receiving your order.
Do I need to pay for return shipping?
No, we cover the cost of return shipping.
How will I receive my refund?
Refunds are processed to your bank account within 8 to 15 working days after we receive the returned item.